Privacy Policy: How your data is handled

We are committed to protecting your privacy. This policy explains how your data is collected, processed, and safeguarded when you interact with our services in South Africa.

Types of information collected

We collect information to tailor our service for your needs while meeting legal requirements.

• Personal identification such as name, email address, and contact details.
• Information provided via forms, consultations, or feedback requests.
• Usage details from the website for analytics and service enhancement.
• Any communications or queries you submit to our support team.

How your data is used

Data is used solely to provide and improve service, never for unauthorized purposes.

• Respond to your inquiries and offer relevant services.
• Personalize planning, communications, and recommendations.
• Enhance website experience and optimize support resources.
• Comply with legal and regulatory obligations.

Legal ground for processing your data

Your data is processed following the Protection of Personal Information Act (POPIA).

Consent and legitimate interests serve as the basis for all data collection, usage, retention, and communication.

Information sharing

Your personal details are never sold. They are shared only under strict situations.

• We may share data with trusted partners for service facilitation and support delivery only where required.
• Legal authorities may receive information if required by law.
• Aggregated, non-identifying statistics contribute to service analytics and improvement.

Security measures

Physical, digital, and procedural safeguards protect your data against loss, unauthorized access, misuse, or disclosure. We continuously review and update security processes, including encryption and access controls, to meet high standards in data protection.

Your privacy rights

You can access, update, or request deletion of your data at any time.

• Right to be informed about the collection and processing of your data.
• Right to request access to the information we hold about you.
• Right to request correction or erasure of inaccurate data.
• Right to withdraw your consent for data processing.

Cookies and tracking

We use cookies and similar technologies for analytics and improving usability. You can control cookie preferences as outlined in our cookie policy.

Read cookie policy Read cookie policy

Contact us

Have privacy questions? Reach out at any time for more information or assistance.

Changes to this policy

Updates may be made; key revisions will be posted here. Please check this page for the latest version.